Initiation and the dispute resolution process

• Step 1: Any client shall first take up his/her/their grievance with Company on the email id: ewplgrievance@equiruswealth.com
• Step 2: If the grievance is not redressed satisfactorily, the client may escalate it through the escalation matrix of Equirus or in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein.
• Step 3: After exhausting all available options for resolution of the grievance, if the client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal
• Step 4: Alternatively, the client can initiate dispute resolution through the ODR Portal if the grievance lodged with the Company was not satisfactorily resolved or at any stage of the subsequent escalations mentioned here in above.